Privacy policy

PRIVACY POLICY

Last updated: May 22, 2026

This Privacy Policy describes how VAKTOR Official (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site (collectively, the "Services") or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether as a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Our Services are powered by Shopify. By using any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be reasonably associated with you. The following categories describe the personal information we collect:

 

  • Contact Information: Including your name, shipping address, billing address, phone number, and email address.

  • Financial Information: Including credit card numbers, debit card numbers, or other payment information, billing details, and transaction history.

  • Account Information: Including your username, password, security questions, and preferences saved within your profile.

  • Transaction Information: Including details about the products you view, add to your cart, add to your wishlist, or purchase, as well as returns, exchanges, and cancellations.

  • Customer Support Records: Including the information you choose to include in communications with us, such as when sending an inquiry through our Contact Us forms.

  • Device and Usage Information: Automatically collected information about your device, browser, network connection, IP address, unique device identifiers, and details about how and when you navigate or interact with our Services (obtained via cookies, pixels, and similar technologies).

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide, customize, analyze, and improve our Services, as well as to conduct our business effectively:

  • Providing Products and Services: To fulfill our contract with you, process payments, arrange shipping, facilitate returns and exchanges, manage your account, and personalize your shopping experience.

  • Security and Fraud Prevention: To verify accounts, detect, investigate, and prevent potentially fraudulent, illegal, or malicious activities, and to maintain the security of our platform.

  • Customer Communication: To provide customer support, respond to your inquiries, and maintain our business relationship with you.

  • Legal and Compliance: To comply with applicable laws, respond to lawful requests from government or law enforcement authorities, or protect our legal rights, privacy, safety, or property.

3. HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, including:

  • Service Providers: To Shopify and other third parties who perform services on our behalf (e.g., payment processing, data analysis, customer support, cloud storage, and order fulfillment).

  • Consent and Direction: To third parties where you explicitly request or consent to the disclosure (such as integration with social media widgets or shipping carriers).

  • Corporate Transactions: In connection with a business merger, sale, reorganization, or bankruptcy.

4. RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

We also utilize enhanced features provided by Shopify to improve our operations. Shopify may use the personal information collected from your interactions with our store, other merchants, and Shopify itself to provide these enhancements. For more details on how Shopify handles your personal data, please review the Shopify Consumer Privacy Policy.

5. THIRD-PARTY WEBSITES AND LINKS

Our Site may contain links to websites or platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy practices, safety, or content of these third-party platforms.

6. CHILDREN'S DATA

The Services are not intended for use by children, and we do not knowingly collect any personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request its deletion.

7. DATA SECURITY AND RETENTION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to send sensitive or confidential information to us.

We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

8. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the rights listed below regarding your personal information:

  • Right to Access / Know: The right to request a copy of the personal information we hold about you.

  • Right to Deletion: The right to request that we delete your personal information.

  • Right to Correction: The right to request that we correct inaccurate or outdated information.

  • Right to Portability: The right to receive your data in a structured, machine-readable format and request its transfer to a third party.

  • Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link at the bottom of the email.

To exercise any of these rights, please contact us using the information provided below, or visit the Shopify Privacy Portal. We will not discriminate against you for exercising any of these rights.

9. INTERNATIONAL TRANSFERS

Please note that we may transfer, store, and process your personal information outside of your country of residence, including in the United States and Canada. If you are located in the EEA or the UK, we rely on recognized legal transfer mechanisms (such as the European Commission's Standard Contractual Clauses) to safeguard your data.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Last updated" date.

11. CONTACT US

If you have any questions about our privacy practices, this policy, or if you would like to exercise any of your rights, please contact us:

  • Email: supprot@vaktoro.com

  • Mailing Address: Sihou Street, Building 17, Shantou, Guangdong, 515800, China