Refund policy

REFUND & RETURN POLICY

Thanks for shopping at VAKTOR. We want you to be completely satisfied with your purchase. Our policy lasts 30 days from the date you receive your item.

1. Order Cancellation & Modifications You can request to change or cancel your order within 24 hours of purchase, provided that the tracking number has not yet been generated. Once a tracking number is issued, it means your package has already been dispatched and cannot be intercepted. To request a cancellation, please contact us immediately at supprot@vaktoro.com  Approved refunds will be credited back to your original payment method within 1-2 business days.

2. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need to provide proof of purchase. Please note: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. The time it takes for your exchanged product to reach you may vary depending on where you live. If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

3. How to Start a Return To initiate a return, please contact our global support team at supprot@vaktoro.com Items sent back to us without a prior return request will not be accepted.

4. Damages and Technical Issues Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately with your proof of purchase so that we can evaluate the issue and make it right.

5. Exceptions / Non-Returnable Items Certain types of items cannot be returned, including custom products (special orders or personalized items), promotional sale items, or gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

7. European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the exact same condition that you received it.

8. Refunds Timeline We will notify you once we’ve received and inspected your return to let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at supprot@vaktoro.com